Sales QUESTIONS
What steps you do to help Management Committee to receive handover from the builder?
o We get engaged with the society starting from Association formation, Election Process, Bylaws formation, Association Registration, Bank Account opening, GST compliance etc.
o Common area assets transition from builder to Association
o List of original documents from builder- OC, buildings, drawings, original bill receipts, blue prints
o Identify systemic gaps/issues in Engg systems educate MC to escalate it to builder and get it done.
o Compliance Checklist – CFO for STP, Fire brigade norms clearance, PCB NOC, BESCOM deposits.
What kind of tools / checklist you use to ensure the proper upkeep of the Apartment/Society?
o Deploying trained personnel- Staffs, Facility Manager ensuring quality and timely reporting.
o Developed inhouse Facility management software, showing metrics of day to day operation, biometric attendance, storage levels, SOPs for technicians, power & fuel consumption.
o Proximity services – Stand by technicians.
o Emergency support -24/7 availability.
o No checklist submission / No salary.
SLAs of addressing complaints, escalation metrics?
o SLA will be prioritized as Low , Medium and High, Categorized as Common Area/ Individual Flats etc.., based on impact to the residents . Uniservice apartment management software contains all this features and ticket will be assigned to concerned technicians/FM through workflow configuration, also setup the escalation mechanism as per MC request.
Accounting and auditing assistance?
o we are already doing in several apartments. We would charge extra for the same.
How do you handle clubhouse?
o We have documented specific guidelines for club house usage for Residents party celebrations, festivals, stalls / commercial purpose after reviewing with committee and also as per Bye-laws
o Security check, Timings, Visitor Management, Residents Enquires
o Guest hosting, Events arrangements
o Club house Asset & Inventory Management in Apartment management software (MyHome, Adda, Apna etc.)
o Utilization reports of Clubhouse (Library, Gym, Swimming Pool)
o Special care in House keeping, Toilets cleaning, Gym equipment’s, AC.
o Daily/Weekly/Monthly checklist
Billing QUESTIONS
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